This is a variation on the ‘Phishing email’. Someone phone up out of the blue and says something along the lines of “I believe that you have a problem with your computer?” My wife recently took a call from someone purporting to be from “Windows Security”.
Then a couple of days back, I made a one hour support call to an established client, and soon after I left, he had a support call from “Global Computer Maintenance Department” The opening line was along the lines of ‘I am phoning about the problem with your PC”. My client explained that it had been sorted and rang off. However they phoned back a few minutes later; this time more insistent and even aggressively; saying “You don’t understand; there is a serious problem with you computer, it is going to crash in two weeks unless we sort it now!” In the meantime my client has the checked the outfit on Google and found much discussion on the outfit and the fact that it was a scam.
If one checks their name ‘Global Computer Maintenance Department” on Google there are posting on several forums about them, From these forums it appears that they suggest fixing your computer using remote access for a fee. $29.99. See http://www.wellho.net/mouth/2895_Global-Computer-Maintenance-Department.html
……. So you are going to allow a complete stranger full access to your system AND give them your credit card details! From the forum postings they seem to have been running this for some time – so they are obviously encountering enough gullible individuals to make it worth their time!
Ask them questions
From my experience most scam callers ask you for (personal) information from the outset, so my response to ask them a few questions.
I am tied up just now; what number can I call you back on?
Great! I have a friend who could use your services. What is your phone number?
So you know that I have an infection so are you able to tell me the make of my computer or my operating system?
How did you manage to associate this phone number with my IP address?
Where is your company based, what is your address?
When you ask them for information they quickly hang-up.
However a large number of computer users may be taken in by these calls and the pressure applied. A statement like “Your computer is going to fail” will worry some people enough go along with the caller. I come across a large number of computers users, both home users and in business who readily admit that they “find them a complete mystery”. It is this ignorance that malicious websites, phisers and people at the other end of these scams take advantage of.
See also the post of the Wild West